DELIVERY AND RETURN POLICY

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1. By placing an order through Yontuart Platforms electronically, you acknowledge and accept the pre-information form and the distance sales agreement presented to you.

 

2. Buyers are subject to the provisions of Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188), as well as other applicable laws administered by the Ministry of Trade of the Republic of Turkiye regarding the sale and delivery of purchased products.

 

3. As a general rule, consumers have the right to withdraw from distance sales agreements within 14 days from the delivery date. However, according to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for goods made according to the consumer’s specifications or personal needs. Therefore, for custom-made, personalized, or specially designed products, the right of withdrawal does not apply.

 

4. Products can only be returned if they are defective, damaged, incomplete, or do not comply with the specifications stated in the order.

 

5. Purchased products will be delivered complete and in accordance with the specifications stated in the order, along with any warranty certificates, user manuals, or other relevant documents if available.

 

6. The sales price includes international shipping costs, standard customs duties, basic import duties, and delivery costs.

 

7. Artworks ordered by the Buyer are sold through a pre-order method. These Artworks are subject to a specific production/supply process and are part of a personalized collection, produced by a single person upon request from the Buyer, and are produced in total quantities of 100,000. Therefore, delivery times may vary compared to traditional sales. Sales may be increased until the total net number of entries reaches 100,000, depending on production quantities, cancellations, legal obligations, or project exclusions at Seller’s discretion.

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Artworks will be delivered following the completion of the production or procurement process. The total delivery time for all Artworks (project completion time) is set at one year from the date of the first Artwork's sale. Seller may extend this period for a maximum of one year. Depending on demand and interest in the project, Seller may terminate the project at any time and in any quantity.

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Buyers’ deliveries will be ordered according to the purchase date and time they make their purchases through the Yontuart Platforms. Considering that each Artwork will be custom-made by hand, by a single person, and considering the average procurement and production time for intermediate materials, the following estimated delivery intervals can be used as a basis, assuming subsequent and regular purchases:

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​First delivery; 5,000 Artworks within 120 days,

Second delivery; 10,000 Artworks within 60 days,

Third delivery; 35,000 Artworks within 90 days,

Final delivery; 50,000 Artworks within the next 95 days,

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100,000 Artworks are anticipated to be completed. By accepting this Agreement, the Participant acknowledges and agrees that the delivery time may exceed 30 days.

 

8. Buyer must perform necessary inspections before accepting delivery of the Artwork. Artwork that appear dented, broken, or with torn packaging should not be accepted from the courier. Artworks accepted are deemed to be intact, complete, and undamaged. After delivery, the Participant is responsible for handling and preserving the Artwork with care, please see User Manual for proper maintanence.

 

9. If the delivery of the purchased product becomes impossible for any reason, Seller must notify the Buyer electronically within 3 days of becoming aware. In this case, the Seller shall refund the paid amount and any additional costs within 14 days.

 

10. If unforeseeable force majeure prevents timely delivery, the Buyer will be notified and may request order cancellation, replacement with a similar product, or postponement until the obstacle is removed.

 

In case of cancellation:

• For cash payments, the amount will be refunded within 14 days.

• For credit card payments, the refund will be issued to the bank within 14 days, but it may take 2–3 weeks for the bank to credit the Buyer's account.

 

11. If the Buyer fails to pay for the purchased product or the payment is canceled in the bank/financial institution records, Seller's obligation to deliver the product is nullified. This may occur due to unauthorized use of the credit card, bank cancellation, or technical issues. Seller reserves the right to cancel the order; Buyer cannot claim any rights or compensation.

 

12. If, after delivery, it is determined that the Buyer's credit card was used by unauthorized persons and the payment is not received by Seller, the Buyer must return the product within 3 days. Shipping costs will be covered by Buyer. Seller reserves the right to cancel or remove the relevant artwork from the project. Buyer cannot claim any rights, compensation, or refunds in this case.

 

13. If Buyer defaults on credit card payment, they are liable for interest and fees according to the credit card agreement with the bank.

The bank may take legal action to collect the receivable and may claim related costs from the Buyer.

Any losses or damages incurred by the Seller due to delayed payment will be borne by the Buyer.